How to Order ?
We are a wholesale-supplier , Fair Trade manufacturer of handcrafted knitwear and scarves.
Step 1: Browse Our Catalog
Explore our current styles, colours, and collections.
We offer bespoke options to suit your label or store’s needs.
👉 Request access to our latest Catalog via the Contact Us page.
Step 2: Get in Touch
Contact us with your wholesale enquiry, including:
Your name and business details
Products or styles of interest
Estimated quantity or budget
Shipping location
📧 Email us at: [your email address]
📞 Or use our Contact Form to send an enquiry
Step 3: Customization & Quotation
We’ll work with you to confirm:
Product specs (size, material, colour)
Minimum order quantity
Production timeline
Pricing and shipping
Step 4: Confirm Your Order
Once the final details are confirmed, you’ll receive:
A formal invoice
Payment options
Estimated dispatch date
Step 5: Production & Delivery
We begin crafting your order with care.
We will keep you updated on your order’s progress
and provide shipping details once dispatched.
Disclaimer
At PH Cashmere, all of our products are:
Handcrafted by skilled artisans in Kathmandu, Nepal
Made using natural fibres and traditional techniques
Produced under Fair Trade principles, supporting women and local communities
As each item is handmade, slight variations in colour, texture, and weave may occur. These are not defects but a reflection of the artisanal process that makes every piece unique.
We aim for the highest quality, and all orders go through careful quality checks before dispatch
Return & Exchange Policy (Wholesale Orders)
PH Cashmere is a wholesale-only supplier, and as such, we do not accept returns for change of mind or unsold stock.
However, we do accept returns or exchanges in the following situations:
Incorrect product shipped
Manufacturing defects (within reason and subject to assessment)
Damaged items upon delivery (must be reported within 5 days of receipt)
To request a return:
Notify us via email at [your email] with your order number, photos, and a description of the issue
We will assess and provide return instructions if applicable
Approved returns must be sent back in original, unused condition within 14 days of approval
Please note:
Shipping costs for approved returns are the responsibility of the buyer unless the fault is ours
Refunds (if applicable) will be processed once we receive and inspect the returned items
Contact Us
For any questions, concerns or support, please email us
